Delivery Information

FREE DELIVERY WITHIN METRO MANILA

All orders over ₱10,000 are free of charge. Anything under ₱10,000 will be subject to delivery charge.

Deliveries within Metro Manila will have a lead time of 4-10 business days while deliveries outside Metro Manila will arrive within 10-20 business days, depending on your location. We will inform you of a revised delivery time if: 

• the order is for a particularly large volume
• the items ordered require assembly before shipping
• there are any other issues that would effect the delivery

FREIGHT COLLECT (OUTSIDE METRO MANILA)

For customers outside Metro Manila, we offer a Freight Collect option through a third-party courier or freight forwarder. The third-party courier/forwarder is an independent service provider selected for the shipment, and its transportation and delivery services are subject to its own terms and conditions.

Shipping charges are determined by the courier/forwarder based on factors such as the delivery location, actual or volumetric weight, dimensions, and type of shipment. 

Items will be properly packaged using materials appropriate for normal transportation and handling. Customers who require additional protection, such as wooden crating or reinforced packaging, must request this before the item is released to the courier. Additional charges may apply.

In most cases, customers will settle the shipping charges directly with the courier/forwarder upon receipt. If the courier requires upfront payment, Shadows & Patterns may assist in coordinating the payment.

ADDRESS / DELIVERY ISSUES
Customers are responsible for providing complete and accurate delivery information, including the recipient's name, delivery address, and contact details.

If there are issues with the delivery address, failed delivery attempts, or other delivery concerns, the recipient may be required to coordinate directly with the courier/forwarder to resolve the issue.

NON DELIVERIES / RETURNED DELIVERY
If a delivery is returned due to issues with the address, or if the recipient is not present for delivery and the parcel is returned to us, there will be a shipment fee to redeliver the item(s) - this will be calculated and communicated before resending. 

DELIVERY INSPECTION
Customers are required to inspect their items immediately upon delivery and, whenever possible, in the presence of the courier or delivery personnel before accepting the shipment. Any visible damage, breakage, missing parts, or signs of tampering should be documented with clear photos or videos and reported to both the courier and Shadows & Patterns immediately, or within 48 hours of receiving the item.