Privacy Policy

Last Updated: [May 2026]

Shadows & Patterns ("we," "our," or "us") values your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, retain, and protect personal information obtained through our website, showroom, customer service channels, social media platforms, delivery and logistics operations, business transactions, and other interactions with our company.

By engaging with Shadows & Patterns, whether online or offline, you acknowledge and agree to the practices described in this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

Our website and online platforms
Our showroom and retail operations
Customer inquiries and consultations
Product purchases and transactions
Delivery and logistics services
Installation and after-sales services
Marketing and promotional activities
Social media interactions
Business relationships with suppliers, contractors, designers, and trade partners

Information We Collect

We may collect personal information that you voluntarily provide, including:

Full name
Email address
Mobile or telephone number
Billing address
Delivery address
Company name and business details (if applicable)
Project information
Purchase and transaction history
Customer preferences
Communications and correspondence with our team

For deliveries, installations, and other services, we may also collect information necessary to fulfill our obligations, including recipient details, site information, and delivery instructions.

Information Collected Automatically

When you visit our website or interact with our digital platforms, we may automatically collect information such as:

Internet Protocol (IP) address
Browser type and version
Device information
Date and time of visit
Pages viewed
Referral sources
Website interactions
Cookies and similar technologies

This information helps us improve our services, website functionality, customer experience, and security.

How We Use Your Information

We may use personal information for the following purposes:

Processing inquiries and requests
Providing quotations and product recommendations
Processing orders and payments
Arranging deliveries and installations
Providing customer support and after-sales service
Managing warranties and product-related concerns
Maintaining customer records
Improving our products, services, and customer experience
Conducting analytics and business planning
Preventing fraud and unauthorized activities
Complying with legal, regulatory, tax, and accounting obligations
Sending marketing and promotional communications where permitted

We only collect and process personal information that is relevant and necessary for legitimate business purposes.

Marketing Communications

We may send information regarding:

New product arrivals
Promotions and special offers
Events and showroom activities
Design inspiration and content
Company announcements and updates

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in our communications or by contacting us directly.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Remember user preferences
Improve website functionality
Analyze website traffic and performance
Personalize content and advertisements

We may also use third-party analytics, advertising, and marketing tools to better understand customer behavior, improve our website, measure marketing effectiveness, and provide relevant advertising content.

These third-party providers may collect information regarding interactions with our website in accordance with their own privacy policies.

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing of Personal Information

We do not sell, rent, or trade personal information to third parties.

We may share personal information with trusted service providers and partners when necessary to support our business operations, including:

Payment processors
Banks and financial institutions
Delivery and logistics providers
Installation teams and contractors
Website hosting and technology providers
Marketing and analytics providers
Professional advisers and consultants
Government agencies and regulatory authorities when required by law

These parties are only provided with information necessary to perform their services and are expected to maintain appropriate safeguards for personal information.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including operational, legal, regulatory, tax, accounting, warranty, and business requirements.

When personal information is no longer required, it will be securely deleted, anonymized, or disposed of using appropriate methods.

Data Security

We implement reasonable organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

While we strive to protect personal information using commercially reasonable measures, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Your Rights

Subject to applicable laws and regulations, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion or blocking of personal information where appropriate
Withdraw consent to certain forms of processing
Object to the processing of personal information under certain circumstances
Request information regarding how your personal information is being processed

We will respond to legitimate requests within a reasonable period and in accordance with applicable laws and regulations.

Third-Party Websites

Our website and communications may contain links to third-party websites or services.

Shadows & Patterns is not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of those websites before providing personal information.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technologies, or services.

Any updates will be posted on this page together with the revised effective date. Continued engagement with Shadows & Patterns following the publication of updates constitutes acceptance of the revised Privacy Policy.

Contact Us

For questions, concerns, requests relating to your personal information, or the exercise of your privacy rights, please contact our Data Protection Officer:

Data Protection Officer
Email: dpo.shadowsandpatterns@gmail.com

Shadows & Patterns Showroom
2/F Estancia at Capitol Commons
Pasig City, Philippines