Return Policy

General Return Policy

• If you are not satisfied with your purchase, you may request a return within 7 days of receiving the item(s).
• To qualify for a return, the item must be unused, undamaged, and in its original condition, including the original packaging and a copy of the invoice.
• Shipping costs for returning items will be the responsibility of the customer.
• Once the returned item is received and inspected, refunds or exchanges will be processed.
• If more than 7 days have passed since you received the item, returns or exchanges will no longer be accepted.

Refunds

• Refunds will be processed based on the purchase price of the item, excluding shipping fees.
• Credit card fees and other payment processing charges may not be refundable, subject to the policy of the payment provider.
• Refunds will be issued using the original payment method.

Pre-Order Items and Late Deliveries

• Items purchased as pre-orders are not eligible for refunds or exchanges.
• Items requested for late delivery exceeding 28 days after the purchase date are also ineligible for refunds or exchanges.
• If the pre-order or late-delivery item arrives damaged, it may be exchanged for an item of equal value, subject to inspection and availability. Customers must report damages immediately.

Sale and Promotional Items

• Items purchased during a sale or promotion are considered final sale and cannot be returned for a refund or exchange.
• In the case of a damaged item, it may be exchanged for an item of equal value, subject to inspection and stock availability. Customers must report damages immediately.
  
  

Exchanges and Restocking Fee

• Exchanges are permitted for eligible items but may be subject to a restocking fee of up to 10% of the item's price, depending on the condition of the returned product.
• Exchanges must be for items of the same value or higher, and any price difference for higher-value items must be paid by the customer.
• Exchanges are subject to stock availability and inspection of the returned item.

Damaged or Defective Items

• Customers are required to inspect their items immediately upon delivery and, whenever possible, in the presence of the courier or delivery personnel before accepting the shipment. Any visible damage, breakage, missing parts, or signs of tampering should be documented with clear photos or videos and reported to both the courier and Shadows & Patterns immediately, or within 48 hours of receiving the item.
• For items delivered through a third-party courier or freight forwarder, any damage or loss occurring during transportation or handling will be subject to the courier's applicable terms and claim procedures. Shadows & Patterns may assist the customer in coordinating with the courier but does not assume responsibility for damage caused during third-party transportation.
• Upon receipt, the customer is responsible for the proper handling, storage, and safekeeping of the item. Customers must also retain the original packaging and keep any wooden crates, protective materials, and other packaging intact until the item has been fully inspected and installed. These may be required for inspection, return, exchange, or delivery-related claims.
• If damage is discovered only after the item has been stored, unpacked, moved, or otherwise handled after delivery, Shadows & Patterns may request photos, videos, and packaging documentation to determine when and how the damage may have occurred. If there is insufficient evidence to establish that the damage existed prior to or during delivery, the claim may not be approved.
• If the issue is determined to be a factory or manufacturing defect, Shadows & Patterns will provide the appropriate remedy in accordance with its warranty policy.
• Approved damaged or defective items may be exchanged for the same item or an item of equal value, subject to inspection, stock availability, and the applicable terms of the sale.
• Damage resulting from improper handling, storage, unpacking, installation, accidents, or other circumstances after delivery is not considered a factory defect and may not be eligible for replacement or exchange.
  

Additional Notes

• Exchanges are subject to stock availability.
• Shadows & Patterns reserves the right to inspect returned items for eligibility and make the final decision on all returns and exchanges.
• Refund or exchange policies may vary depending on the specific terms of sale or promotion.