Return Policy

General Return Policy

• If you are not satisfied with your purchase, you may request a return within 7 days of receiving the item(s).
• To qualify for a return, the item must be unused, undamaged, and in its original condition, including the original packaging and a copy of the invoice.
• Shipping costs for returning items will be the responsibility of the customer.
• Once the returned item is received and inspected, refunds or exchanges will be processed.
• If more than 7 days have passed since you received the item, returns or exchanges will no longer be accepted.

Refunds

• Refunds will be processed based on the purchase price of the item, excluding shipping fees.
• Credit card fees and other payment processing charges may not be refundable, subject to the policy of the payment provider.
• Refunds will be issued using the original payment method.

Pre-Order Items and Late Deliveries

• Items purchased as pre-orders are not eligible for refunds or exchanges.
• Items requested for late delivery exceeding 28 days after the purchase date are also ineligible for refunds or exchanges.
• If the pre-order or late-delivery item arrives damaged, it may be exchanged for an item of equal value, subject to inspection and availability. Customers must report damages immediately.

Sale and Promotional Items

• Items purchased during a sale or promotion are considered final sale and cannot be returned for a refund or exchange.
• In the case of a damaged item, it may be exchanged for an item of equal value, subject to inspection and stock availability. Customers must report damages immediately.
  
  

Exchanges and Restocking Fee

• Exchanges are permitted for eligible items but may be subject to a restocking fee of up to 10% of the item's price, depending on the condition of the returned product.
• Exchanges must be for items of the same value or higher, and any price difference for higher-value items must be paid by the customer.
• Exchanges are subject to stock availability and inspection of the returned item.

Damaged or Defective Items

• If your item arrives damaged or defective, you may request an exchange for the same item or one of equal value.
• Damages must be reported within 48 hours of receiving the item, along with proof of damage (e.g., photos) and a copy of the invoice.

Additional Notes

• Exchanges are subject to stock availability.
• Shadows & Patterns reserves the right to inspect returned items for eligibility and make the final decision on all returns and exchanges.
• Refund or exchange policies may vary depending on the specific terms of sale or promotion.